Terms of Service

1. The Services

Ascension AI provides payer intelligence software for healthcare billing teams. The Services help users research prior authorization requirements, coverage and medical policies, claims and denial guidance, appeal requirements, forms, coding questions, and related payer rules. Where available, responses include citations to official payer documentation so your team can verify the source.

The Services do not store protected health information (PHI) and do not integrate with electronic medical record (EMR) systems. Ascension AI is a research and decision-support tool for billing workflows — not an EMR, clearinghouse, claims submission system, or clinical documentation platform.

2. Accounts and eligibility

You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account and for ensuring that only authorized users within your organization access the Services under your subscription.

A 7-day free trial may be available on the Starter plan as described on our Pricing and Trial pages. Trial availability, duration, and features may change. We may refuse, suspend, or terminate accounts that violate these Terms or misuse the Services.

3. Acceptable use

You agree not to:

• Enter PHI or other sensitive patient-identifiable information into the Services
• Use the Services for unlawful purposes or in violation of payer, provider, or regulatory obligations applicable to you
• Attempt to reverse engineer, scrape, overload, disrupt, or gain unauthorized access to the Services or related systems
• Resell, sublicense, or provide the Services to third parties except as expressly permitted under your plan
• Misrepresent Ascension AI outputs as official payer determinations, medical advice, or legal advice

4. No medical, legal, or payer advice

Content generated or displayed by the Services is for informational and operational support only. It is not medical advice, legal advice, or a guarantee of coverage, authorization, payment, or claim outcome. Payer policies change. Always verify critical requirements against the cited official payer sources and your organization's policies before acting.

5. Intellectual property

Ascension AI and its licensors own the Services, including software, branding, and related materials. Official payer documentation referenced or cited through the Services remains the property of the respective payers or rights holders. Subject to these Terms and your active subscription, we grant you a limited, non-exclusive, non-transferable right to use the Services for your internal business purposes.

6. Fees and subscriptions

Paid plans are billed according to the pricing and seat limits shown on our Pricing page or in a separate order form. Fees are generally non-refundable except where required by law or expressly stated otherwise. You are responsible for applicable taxes.

7. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASCENSION AI DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY PARTICULAR PAYER ANSWER WILL BE COMPLETE OR CURRENT AT ALL TIMES.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASCENSION AI AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, DENIED CLAIMS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO ASCENSION AI FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Termination

You may stop using the Services at any time. We may suspend or terminate access if you breach these Terms, if required by law, or if we discontinue the Services. Provisions that by their nature should survive (including intellectual property, disclaimers, limitations of liability, and governing law) will survive termination.

10. Privacy

Our collection and use of personal information is described in our Privacy Policy.

11. Changes

We may update these Terms from time to time. The "Last updated" date at the top of this page will reflect the latest revision. Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

12. Contact

Questions about these Terms may be sent to jacob@ascensionai.org.